Making the Most of Famly – A Quick Guide to Our New Nursery System

At Tommies Childcare, we always strive to provide parents with clear communication and useful tools to support their child’s journey with us. With that in mind, we’re excited to introduce this quick guide to Famly.

We hope this helps you to make use of some of the most beneficial features of Famly.

Informing the Nursery of Absence

With Famly, parents can inform their child’s nursery of any sickness or planned holiday from the app.

To report your child’s absence:

• Log in to Famly
• Click on your child’s profile in the menu to the left
• Click Report Sick, Absent, or Holiday on the Activity tab
• A pop-up window opens for you to fill in the required information (as below)
• When you have filled in the requested fields, finish by pressing Confirm

Your nursery will then be informed about their absence.

Requesting Extra Sessions

You can request extra sessions for your child directly through the Famly app.

To request extra sessions:

• Go to your child’s profile
• Click on the Bookings tab
• Click Add

• Next, select a date and a session or product
• When you have chosen your date and session, click Continue

• You’ll see a Confirmation page showing your Total due
• If everything looks good, click on Submit request and your nursery will be able to approve your request on their end
• You will receive a notification and an email if your extra session(s) is approved, or an email only if your request is declined. You can also check whether your extra session(s) is approved or pending in the Bookings tab where it’ll say Pending or Purchase approved.

Viewing Your Invoice

You will receive invoices for your child’s fees in two different ways:

Email

If you are a bill-payer for your child, you will receive an email from notification@famly.co with a PDF document of your invoice attached.

In-app

In order to view your child’s invoices in-app, you must be listed as an invoice recipient.

To view your invoices in the Famly app:

• Log in to Famly
• In the left-hand column, click on Balance tab, found under Home icon
• To view individual invoices, click on them, and they will open in a new window

• To view cancelled invoices, click on ‘Show’, then click in the ‘Show cancelled invoices’ box

Viewing a Statement for Universal Credit (UC) Claims

We recognise that there may be times when parents are required to submit a statement to Universal Credit in a different format than the invoices that Famly generates. To access a Universal Credit statement, please follow the steps in this article.

Setting Up In-App Payments

To make sure you’re ready to pay in-app for your child’s fees:

• Tap on your profile picture or click on Account in the menu bar
• From here, select Settings
• Next, tap on Payment methods

Setting Up Direct Debit (BACS) as a Payment Method

To set up a Direct Debit, follow the steps above and click Add Direct Debit Mandate. A new window will open for you to enter your details. Once you’ve completed the details, click Next and the confirmation screen will open (as below). You’ll need to read the message and click in the tick box, then click Confirm.

Before a Direct Debit mandate is ready for use, it must be verified by our payment provider. This takes around 2 days.

In order for an automatic Direct Debit mandate to be included in the next payment run, it must be verified at least 1 day prior to the run date.

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We hope you found these steps useful, but should you have any questions about making the most of the Famly app, please speak to us.